Frequently Asked Questions
At Tesnes, we offer a wide range of high-quality surgical instruments, including general surgery tools, dental instruments, veterinary instruments, and specialized gynecological tools. Each product is designed with precision and durability to meet the needs of medical professionals.
Yes, all our surgical instruments are made from premium-grade stainless steel, ensuring durability, resistance to corrosion, and compliance with medical standards. We also offer instruments made from other materials upon request to suit specific needs.
Absolutely! We provide custom orders for clients who need specific instruments tailored to their unique requirements. Please contact our sales team with your specifications, and we’ll work with you to produce the instruments that meet your exact needs.
Yes, Tesnes offers international shipping to various countries. We work with reliable logistics partners to ensure your surgical instruments are delivered safely and on time, no matter where you are located.
Quality is our top priority at Tesnes. Each surgical instrument undergoes rigorous testing and inspection before it is shipped. We adhere to international standards, including ISO and CE certifications, to ensure that our products meet the highest levels of safety and functionality.
For bulk orders, please fill out our online form or contact our sales team directly. Provide details such as the type and quantity of instruments you require, and we’ll promptly send you a customized quote.
Yes, we provide comprehensive after-sales support, including maintenance guidance and repair services. Our customer service team is available to assist you with any issues or questions you may have after purchasing our instruments.
To ensure the longevity of your surgical instruments, we recommend following proper cleaning, sterilization, and storage protocols. Avoid using harsh chemicals, and always handle the instruments with care to prevent damage. Our team can provide detailed guidelines specific to each type of instrument.
If you are not satisfied with your purchase, you can return the instruments within 30 days of delivery. The instruments must be unused, in their original packaging, and accompanied by proof of purchase. Please contact our customer service for further instructions on how to proceed with a return.
Yes, we offer warranties on our surgical instruments to ensure your satisfaction and peace of mind. The duration and terms of the warranty vary depending on the product. Please refer to the specific product page or contact us for detailed information regarding the warranty.
Yes, Tesnes offers a selection of non-magnetic surgical instruments made from specialized stainless steel. These instruments are ideal for use in environments where magnetic interference could be a concern, such as MRI rooms or certain types of delicate surgeries. Non-magnetic instruments provide the same level of precision and durability as our standard instruments while ensuring compatibility with sensitive equipment.
